Refunds & Cancellations
At Simply South, we value your subscription and strive to provide you with the best entertainment experience. However, we understand that circumstances may change. To ensure a fair and transparent cancellation process, we have implemented the following cancellation policy:
Subscription Cancellation Window: Subscribers can cancel their subscription at any time during their subscription period. The cancellation will be effective immediately, and access to premium content will be revoked.
Cancellation Process: Subscribers can initiate the cancellation process by contacting our customer support team at email@example.com
No Partial Refunds: We do not offer partial refunds for unused portions of a subscription term. Once a subscription is cancelled, access to premium content will be immediately revoked, regardless of the time left in the subscription period.
Automatic Renewal: All subscriptions are set to automatically renew at the end of each billing cycle. To avoid renewal charges, subscribers must cancel their subscription before the next billing cycle starts.
At Simply South, we are committed to delivering high-quality entertainment and services to our subscribers. While we maintain a strong cancellation policy, our refund terms are designed to be fair and consistent:
No Prorated Refunds: No refunds will be provided for partially used billing cycles.
No Refunds for Plan Upgrades: We do not offer refunds for plan upgrades. Once a user has upgraded to a higher subscription tier, any charges associated with the plan upgrade are non-refundable.
No Refunds After Playback: Refunds will not be granted if the content has been played or accessed.
No Refunds for Content Dislikes or Preferences: We do not offer refunds based on individual content preferences or dislikes. The availability of content is subject to change, and subscribers are encouraged to explore our content offerings before subscribing.
Please note that this policy is subject to change at Simply South's discretion. Subscribers will be notified of any updates or modifications to the policy through email or notifications on the platform. For any further inquiries or assistance, please contact our customer support team at firstname.lastname@example.org
By subscribing to Simply South, you agree to abide by and adhere to the terms outlined in this Refund and Cancellation Policy.